HackerHub8 — Refund & Cancellation Policy

1. Purpose & Scope

This Refund & Cancellation Policy describes HackerHub8's practices and procedures regarding cancellations, refunds, and related payment adjustments for our workshops, internships, courses, events, and consulting services (collectively, the "Programs"). This Policy applies to all payments made via bank transfer, UPI, Razorpay payment link, or direct invoicing.

2. Definitions

• User / Participant: Any individual or organization that enrolls, registers, or purchases a Program from HackerHub8.
• Booking: A confirmed registration or sale for a Program.
• Purchase Date: Date on which payment was completed.
• Processing Time: Time required by payment processors and banks to complete refunds (see Section 11).

3. General Refund Principles

HackerHub8 strives to be fair and transparent. Payments for our Programs are collected via bank transfer, UPI, or Razorpay payment links (see our Payment Information) rather than an automated online cart. Refunds are considered on a case-by-case basis and are subject to the eligibility rules below. All refund requests must be made in writing to support@hackerhub8.in along with your payment reference (UTR/transaction ID) within the timeframes specified for each Program.

4. Cancellation by Participant — Workshops & Short Courses

• Full refund: If you cancel at least 7 full calendar days before the Program start date, you are eligible for a full refund minus any non-refundable transaction fees charged by payment processors.
• Partial refund: Cancellations made between 72 hours and 7 days before the start date are eligible for a 50% refund of the Program fee.
• No refund: Cancellations within 72 hours of the Program start date, or after the Program has started, are not eligible for a refund. You may, however, request credit for a future session subject to approval.

5. Virtual Internships & Long-Term Programs

For internships and extended programs, we offer a pro-rata refund policy under certain conditions:

• If you cancel within 14 days of payment and have not yet started project work or attended orientation, you may be eligible for a pro-rata refund (less any bank/UPI/Razorpay transaction fees already incurred).
• No refunds are provided after 14 days, or once project work has begun, unless otherwise stipulated in a separate written agreement.

6. Certificates & Digital Deliverables

Certificates, reports, and other digital deliverables issued upon completion of a Program are non-refundable once issued, since they confirm work already completed. If a certificate contains an error made by HackerHub8, contact support for a free correction — see our Certificate Verification Policy.

7. Cancellations & Rescheduling by HackerHub8

• If HackerHub8 cancels a Program for any reason, participants will be offered a choice between a full refund or credit toward a future Program.
• If a Program is rescheduled, participants will be notified and given the option to accept the new date or request a full refund.
• HackerHub8 is not responsible for participant travel or accommodation costs; any reimbursement for non-refundable travel expenses will be at our sole discretion and may require proof of loss.

8. Special Circumstances & Force Majeure

In the event of extraordinary circumstances beyond our control (natural disasters, government restrictions, pandemics, war, or other force majeure events), HackerHub8 may modify Programs, reschedule, or cancel them without liability. Participants will be offered refunds or credits as appropriate and communicated on a case-by-case basis.

9. Refunds for Group Bookings & Corporate Training

Group bookings and corporate contracts frequently have bespoke terms. Refund and cancellation terms for corporate clients will be governed by the signed contract between HackerHub8 and the client. Please refer to your contract or contact your account manager for assistance.

10. Chargebacks & Fraud Prevention

If you dispute a charge with your bank or payment provider (a chargeback), HackerHub8 will investigate. If the chargeback is found to be without merit and the funds are returned to us, you may be liable for the Program fee and any associated bank or administrative charges. We reserve the right to suspend access to Programs pending resolution of payment disputes.

11. Payment Methods & Processing Time

• We accept payments via Bank Transfer (NEFT/RTGS/IMPS), UPI (GPay/PhonePe/Paytm/BHIM, capped at ₹30,000 per transaction), and Razorpay payment links (up to ₹5,00,000; a 2% platform fee plus 18% GST on that fee applies). Full details are on our Payment Information page.
• Refunds for Razorpay payments are processed to the original payment method; bank transfer or UPI payments are refunded by reverse bank transfer to the account you paid from. Processing time varies by method and may take 5–15 business days.
• Bank charges, UPI platform limits, or Razorpay's 2% + GST fee already incurred on the original payment are not refundable. Refunds reflect the net amount after such fees where applicable.

12. How to Request a Refund

To request a refund, email support@hackerhub8.in with the following information:

• Full name and contact email used for registration
• Program name and date of payment
• Payment reference (UTR number, UPI transaction ID, or Razorpay payment ID)
• Reason for the refund request and any supporting documents

We aim to acknowledge refund requests within 3 business days and resolve them within 10–15 business days, depending on complexity and payment method.

13. Taxes, Fees & Currency

Program fees quoted to you include applicable taxes and GST where required. For Razorpay payments, the 18% GST charged on the 2% platform fee is separate from the Program fee itself. Refunds will be issued in Indian Rupees (INR); any currency conversion costs incurred by banks for international payers are the responsibility of the participant.

14. Amendments

HackerHub8 may update this policy from time to time. Changes will be published on our website with an updated "Effective Date". Continued use of our Services after changes constitutes acceptance of the revised Policy.

Contact & Support

HackerHub8 Support Team