Shipping & Delivery Policy

HackerHub8 Company LLP ("HackerHub8", "we", "our") primarily delivers certificates, reports, and program materials digitally via email or through our platforms. On occasion, and only on request, we arrange physical shipment of:

• Printed certificates (for participants who specifically request a hard copy)

We do not currently operate a merchandise store or ship event kits; this policy will be updated if that changes. This policy explains how such occasional, request-based shipments are handled.

1. Requesting a Printed Certificate

Since digital certificates are issued by default, a printed copy is dispatched only when requested via email to support@hackerhub8.in. Once your request is confirmed:

• 3–5 business days to print and prepare the certificate for dispatch
• Additional time may apply for bulk requests (e.g., an entire cohort)

You will receive an email confirmation once your certificate has been dispatched.

2. Shipping Methods & Carriers

We currently ship within India only, using standard domestic carriers such as:

• Indian Post (Speed Post)
• Delhivery, Bluedart, or DTDC (as available for your location)

We do not currently offer international shipping. If you are outside India and require a printed certificate, contact us to discuss options.

3. Delivery Time Estimates

• Domestic (India): 3–7 business days after dispatch, depending on your location

4. Shipping Charges

Since printed certificates are dispatched on request rather than through an automated checkout, any applicable courier charges will be communicated to you by email before dispatch, based on your destination and the courier's rates at the time. Where feasible, we absorb standard domestic postage as part of the program fee.

5. Tracking Your Shipment

After your certificate is shipped, we will send you an email containing:

• Tracking number (where the carrier provides one)
• Carrier name
• Tracking link (if available)

For Indian Post (Speed Post) shipments, tracking updates may take 12–24 hours to reflect after dispatch.

6. Incorrect Address / Failed Delivery

Please double-check the address you provide before we dispatch your certificate. We are not responsible for:

• Incorrect or incomplete addresses
• Refused deliveries
• Failed delivery attempts due to unavailable recipients

If a shipment is returned to us due to incorrect information, redelivery charges may apply.

7. International Requests

We do not currently ship printed certificates outside India. If you are based outside India and need a physical certificate, contact support@hackerhub8.in and we'll do our best to find a solution on a case-by-case basis; any customs duties, import taxes, or international courier charges would be your responsibility.

8. Lost, Delayed or Damaged Shipments

If your certificate is lost in transit or arrives damaged:

• Contact us within 7 days of the expected delivery date (with photos if damaged)
• Provide your name, tracking details (if any), and a description of the issue

Where a carrier tracking number was issued, we will raise a claim with the courier; a free reprint and redispatch will be arranged once the issue is confirmed.

9. Return & Refund Eligibility

Printed certificates are custom to each recipient (name, program, and details) and are therefore non-returnable. If a certificate is damaged in transit or contains an error made by HackerHub8, we will issue a free reprint — see our Certificate Verification Policy and Refund & Cancellation Policy for related terms.

10. Contact for Shipping Support